Returns & Refund Policy

At Kells Restaurant & Pub, we strive for perfection in every dish; however, if your order is incorrect or unsatisfactory, please contact us immediately for a replacement or refund. Due to the perishable nature of our food, returns must be initiated within two hours of pickup or delivery.

Return Process

• 1.
  Contact the Pub

  Call us directly or visit the host stand with your order number and a description of the issue.

• 2.
  Provide Documentation

  Present your digital or physical receipt and, if requested, a photo of the item in question for our quality control team.

• 3.
  Resolution Selection

  Choose between an immediate remaking of your meal, a credit toward a future visit, or a full refund to your original payment method.

• 4.
  Refund Processing

  If a refund is selected, please allow 3-5 business days for the transaction to reflect on your bank statement.